Shipping policy

Grow Doug – Shipping Policy
Last updated: March 11, 2026

Thank you for shopping with Grow Doug. This policy explains how orders are processed, shipped, and delivered within Canada.

Order Processing
Orders are typically processed within 1–3 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day. Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Shipping Locations
Grow Doug currently ships within Canada only.

Shipping Rates
Shipping costs are calculated at checkout based on your location and the size and weight of your order. From time to time, Grow Doug may offer free shipping promotions which will be clearly displayed on the website.

Estimated Delivery Times
Estimated delivery times after shipment: Canada: 3–7 business days. Delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors outside our control.

Order Tracking
Once your order ships, you will receive a tracking number via email so you can monitor your shipment. If you have not received tracking information within 3 business days of placing your order, please contact us.

Shipping Carriers
Grow Doug ships using trusted Canadian carriers such as Canada Post, UPS, and FedEx. The carrier used will depend on the destination and the most reliable delivery option available.

Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery so we can help resolve the issue.

Incorrect Shipping Address
Please ensure your shipping address is correct before completing your order. Grow Doug is not responsible for packages delivered to an incorrect address provided by the customer.

Contact Us
If you have any questions about shipping or your order, please contact us at: doug@growdoug.com.